Returns & Exchanges

At Lily & Fox, we want you to be absolutely delighted with your beauty purchase, which is why we offer a hassle-free 30-day return policy for all unused products. If your order isn't a perfect match, we are here to help you find the right glow or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the unused beauty products in their original packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.